Dispatch timelines
- Prepaid orders: dispatched within 24–48 working hours after successful payment verification.
- COD orders: dispatched within 24–72 working hours after order confirmation over WhatsApp / call.
- Orders placed on Sundays or public holidays are processed on the next working day.
Delivery estimates
- Metro cities: 3–5 working days from dispatch.
- Tier 2 / Tier 3 cities: 4–7 working days from dispatch.
- Remote / North-East / hilly regions: 6–10 working days from dispatch.
Estimates depend on courier serviceability and external factors (weather, strikes, regional restrictions). You can check delivery availability for your pincode on every product page.
Shipping charges
- Prepaid orders: free shipping pan-India (unless explicitly stated at checkout).
- COD orders: a nominal COD handling fee may apply, shown clearly at checkout before order placement.
Order tracking
Once your order is shipped, you'll receive the tracking number via email and WhatsApp. You can also track your order from your account dashboard under Tracking.
Undelivered / failed deliveries
- Couriers typically attempt delivery 2–3 times. Please keep your phone reachable.
- If a COD order is refused or remains undelivered after multiple attempts, future COD orders to that address may be restricted.
- Incorrect / incomplete addresses that result in RTO (return to origin) may be re-shipped only after the customer pays the reshipping charges.
Damaged or missing items
If your parcel arrives tampered or damaged, please record a short unboxing video and contact us within 24 hours. See our Return & Refund Policy for details.
Need help?
WhatsApp +91 99401 93211 or email letsgobikecare@gmail.com.