Eligibility for return / replacement
You may raise a return or replacement request within 7 days of delivery if:
- The product received is damaged or defective.
- You received the wrong product, size, colour or variant.
- The product is materially different from what was listed on the website.
Non-returnable items
- Products that have been installed, used, washed or altered.
- Custom-made, made-to-order, or personalised items (including custom stitched seat covers).
- Items returned without original packaging, tags or accessories.
- Products damaged due to misuse, accident, or normal wear and tear.
How to raise a return
- WhatsApp us at +91 99401 93211 or email letsgobikecare@gmail.com within 7 days of delivery.
- Share your order ID, a short description of the issue, and clear photos / a short video of the product and packaging.
- Our team will verify the request within 24–48 working hours and confirm next steps.
- For eligible returns, we will arrange a reverse pickup through our courier partner wherever serviceable. If reverse pickup is not available at your pincode, we will guide you on self-shipping and reimburse standard shipping charges.
Refunds
- Refunds are initiated after the returned product is received and inspected at our facility.
- Prepaid orders (Razorpay — UPI, cards, netbanking, wallets) are refunded to the original payment method, usually within 5–7 working days of approval.
- COD orders are refunded via UPI / bank transfer to the account details you share with us.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
Replacements
Where a replacement is approved and stock is available, we will ship the replacement free of charge once we receive the returned item. If the original item is out of stock, we will offer you a full refund or store credit of equal value.
Order cancellations
See our Cancellation Policy for details on cancelling an order before it ships.