Information we collect
- Account & contact info: name, email, phone number, shipping and billing address.
- Order info: products purchased, order value, transaction IDs, delivery status.
- Device & usage info: IP address, browser, device type, pages visited, anonymous analytics events.
- Communications: messages you send us by WhatsApp, email or contact forms.
How we use your information
- To process and deliver your orders.
- To verify payments and prevent fraud.
- To send transactional updates — order confirmation, payment receipt, shipping, delivery — via email and WhatsApp.
- To provide customer support.
- To improve our products, website and shopping experience.
- To send occasional marketing updates (only if you opt in — you can unsubscribe anytime).
Payments
Payments are processed by Razorpay, a PCI-DSS compliant payment gateway. We do not store your full card number, CVV or UPI PIN on our servers. Only transaction reference IDs are retained for reconciliation and refunds.
Shipping & logistics
Your shipping name, address and phone number are shared with our logistics partners (including Shiprocket and the assigned courier) strictly to deliver your order and provide live tracking.
Cookies & analytics
We use essential cookies to keep you signed in and remember your cart, and privacy-friendly analytics to understand site usage. You can disable non-essential cookies in your browser settings.
Data sharing
We do not sell your personal data. We share limited data only with service providers who help us run the business — payment gateway, logistics partner, email/SMS providers, and cloud hosting — all bound by confidentiality.
Data retention & security
Order data is retained as required for tax, accounting and statutory compliance under Indian law. Data is stored on secured cloud infrastructure with access controls and encryption in transit.
Your rights
- Access, update or correct your account information at any time.
- Request deletion of your account and personal data (subject to legal retention requirements).
- Opt out of marketing communications.
Children
Our website is not intended for children under 18. We do not knowingly collect data from minors.
Contact
For any privacy-related questions, email letsgobikecare@gmail.com.